Welcome to
Boyd’s Hotel Reviews

At Boyd’s Hotel Reviews, we specialise in helping hotels understand the guest experience from the inside out. By arranging discreet, unannounced visits from carefully selected mystery guests, we provide hotels with objective, actionable insights into their service delivery.

Our process begins with a consultation, where we work with you to define your priorities and key objectives. Whether you want to focus on front desk efficiency, restaurant service, housekeeping, or overall guest satisfaction, we tailor the review to meet your needs.

Once your goals are established, we assign a suitable mystery guest, arrange their booking, and coordinate the visit. The guest experiences your hotel exactly as a regular guest would – checking in, enjoying the facilities, and carrying out any specific requests you’ve made, such as ordering room service or booking a spa treatment.

After the stay, you’ll receive a comprehensive feedback report, rich with detail and practical recommendations. These reports give you clarity on strengths, identify areas for improvement, and provide a fresh perspective that can inform training, operations, and strategy.

Becoming a mystery guest with Boyd’s Hotel Reviews is a rewarding way to experience hospitality while helping hotels raise their standards. We recruit everyday travellers – not critics – who can provide authentic, detailed accounts of their stays.

The process is straightforward. Once you’re assigned an opportunity, we handle the booking on your behalf. During your stay, you’ll follow the requested activities outlined by the hotel, which may include visiting the bar, trying the restaurant, or ordering room service. Your role is to experience the hotel as a genuine guest would, while discreetly observing the quality of service, atmosphere, and attention to detail.

After your stay, you’ll write a thorough report, describing your impressions and experiences. These reports are essential to hotels, helping them see their property through the eyes of a guest. In return, you’ll receive fair compensation for your time and effort, along with the benefit of an enjoyable stay.

As a Boyd’s mystery guest, you play a key role in shaping hospitality standards and ensuring future guests enjoy even better experiences.

Fiona Boyd – Founder

Boyd’s Hotel Reviews was founded by Fiona Boyd in 2020, a hospitality professional with a background in hotel management and customer service. With over 15 years’ experience working across boutique hotels and large international chains, Fiona understands the pressures hotels face in consistently delivering exceptional guest experiences. Her vision was to create a service that bridges the gap between operational standards and real guest perception – giving hotels the insights they need to succeed.